The Swamp: Iraq war Archives
The Swamp
Chicago Tribune
Posted January 8, 2009 8:40 AM
The Swamp

by Julian E. Barnes

The Army issued a formal apology to the families of soldiers killed in Iraq and Afghanistan after it sent them letters with the salutation "Dear John Doe."

In December, the Army sent out 7,000 letters to the families of most of the 3,544 soldiers killed in Iraq or Afghanistan since 2001 containing information about services or gifts for which they may be eligible.

Although the envelopes were properly addressed, a software problem caused an error that printed the place-holder salutation of "Dear John Doe" at the top of the letter. The letters were printed by a private contractor.

J. Paul Boyce, an Army spokesman, said the service had not received any angry complaints, but several families called to alert the military to the error on their letters. That prompted an investigation showing that most likely all the letters were misprinted.

"There are no words to adequately apologize for this mistake or for the hurt it may have caused," Brig. Gen. Reuben Jones, the Army's adjutant general, said in a statement. In addition to the formal apology from the military, Gen. George Casey, the Army chief of staff, is sending the families a letter explaining the error.

See the rest of the report on the Army's Dear John Doe letter in Tribune newspapers and here in the Swamp:

Continue reading "Army apology: 'John Doe' notes for dead" »

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